Order Information

We put great attention to detail while preparing the orders, from time to time we do receive claims for damages or shortages. To help us to provide a swift and satisfactory resolution we are clarifying our claims procedure.

Step 1 – check pallet and carton quantities

Upon delivery, check that the number of cartons or pallets delivered matches your delivery note or hand-held scanner, then sign for the delivery accordingly - recording any missing or damaged cartons or pallets.

Please check that the shrink wrap hasn’t been tampered with or goods damaged in transit.

If it is a pallet delivery, you need to check the number of pallets, if boxes then number of boxes.

Step 2 – check pallet and carton contents

Once you have taken delivery you have up to three days to claim for damages, shortages or wrong items delivered, and this must be reported to Customer Services by Contact Us

We have put these simple, two steps in place – firstly, check the correct number of cartons and pallets upon delivery and secondly, check the carton contents within three days – so deliveries are quick and easy to manage, and to give you the opportunity to check the goods at a later time.

If you have any queries please contact your account manager or Customer Services.

We can recommend the best practices and products to get the job done.