Refund policy

30-Day Return Policy

We offer a 30-day return policy. You have 30 days from the date of receiving your item to request a return.

To be eligible for a return:

  • The item must be in the same condition as when you received it

  • It must be unused, unworn, with tags, and in the original packaging

  • Proof of purchase (such as a receipt or invoice) is required

Returns must be approved in advance. Items sent back without first requesting a return will not be accepted.

How to Start a Return

To initiate a return, please contact our customer service team. Once your return is approved, you will receive:

  • A return shipping label

  • Instructions on how and where to send your package

The return address will be provided at that time.

Damaged or Incorrect Items

Please inspect your order upon delivery. If your item is:

  • Defective

  • Damaged

  • Incorrect

Contact us immediately so we can assess the issue and arrange a replacement or refund.

Non-Returnable Items

Some items are non-returnable, including:

  • Perishable goods (e.g. food, flowers, plants)

  • Personal care items (e.g. cosmetics, toiletries)

  • Custom or personalised products

  • Hazardous materials, flammable liquids, or gases

  • Sale items or gift cards

If you're unsure whether your item is eligible for return, please reach out to us before sending it back.

Exchanges

To exchange an item, we recommend completing the return process first. Once your return is accepted, you can place a new order for the replacement item.

EU Customers – 14-Day Cooling-Off Period

If your order is delivered within the European Union, you are entitled to cancel or return your order within 14 days of receipt, for any reason and without justification.

Returned items must be:

  • Unused and in their original condition

  • In original packaging, with tags attached

  • Accompanied by proof of purchase

Refunds

Once your return is received and inspected, you will be notified of the approval or rejection of your refund.

If approved:

  • A refund will be issued to your original payment method

  • Refunds are typically processed within 10 business days

  • Please allow additional time for your bank or card issuer to post the funds

If more than 15 business days have passed since your return was approved and you have not received your refund, please contact us.